How to Order
Ordering
Please either fax or email you order to Gum Technology at 520-888-5585 (fax), orders @ gumtech .com, or submit your order to your sales broker/representative to facilitate the ordering process. 
- When your order has been received, you will be contacted within 24 - 48 hours about your order. This can include a faxed or emailed confirmation or questions we may have for you that need to be answered before your order can be processed.
Please make sure the following information is included in your purchase order:
- PO Number
- Billing & shipping information
- Order contact person and phone/email
- Date needed
- Preferred shipping method and instructions
- Product name and quantity needed
- Price
- Any order requirements (CoA, Kosher certificate, MSDS, etc.).
Please feel free to use our courtesy purchase order template if needed. 
We want to make certain that we have all the correct information and order requirements you need, so telephone orders will not be accepted. Faxing or emailing your order will ensure that you receive exactly the product and associated paperwork you need. However, if you have questions about your order or how to place an order, you are always welcome to call.
Questions? Call our Toll Free phone # 1.800.369.4867
Warehouses
We stock different items at our warehouses. If long term projections are provided, material can be moved from one warehouse to another for easier pick up or shipping.
- Clinton Universal - Newark, NJ 07108
- J&K Ingredients- Patterson, NJ 07524
- Amzac Enterprises- Gardena, CA 90248
Shipping
Your product can be shipped using one of several methods. Please indicate on your PO how you would like the material shipped.
- Pre-Pay and add via DHL, UPS or FedEx
- Collect, using your preferred shipper and account number
- Our preferred freight carriers (CH Robinson, Diversified Transportation, JTS Logistics, Option Freight, Echo Logistics, Uncommon Carrier [east coast], Roadhog Logistics, etc.)
- Pick up at warehouse (appointment required 24 hrs in advance)
Gum Technology will ship pallets with 30-40 pieces per pallet. All pallets are securely shrink wrapped. A typical single product pallet load is 30 cartons or 40 bags. This number can vary slightly. We can also ship mixed pallet loads.
Quote/Price Request
When you have tested and approved a gum or gum blend for your application, request a quotation and provide estimated order quantities if available. Click here to request a quote.
- We have tiered pricing that is calculated based on "per order" quantities.
- Quotes will also provide information on lead times, FOB location, and pack size.
Due to Gum Technology’s strict quality control standards, please understand that we cannot break open a carton or drum to send quantities that are smaller than the pack size.
Pack size depends on the product. Pack sizes can range from 25 lbs cartons to 200 lb. drums. The most common pack sizes are 55.12 lbs (25 kg), 50 lbs and 44.092 lbs (20 kg).
Apply for Credit
To apply for credit, please fill out our credit application and return it to Gum Technology.
- Terms are typically Net 30 upon credit approval.
- You can prepay via check, credit card (Visa, MasterCard, or American Express), or Certified/Cashiers check or Money Order.
Lead Time
Allow enough lead time for your order. Our raw materials are imported from various countries and are subject to customs, FDA clearance, and quality control testing. These factors require varying amounts of time.
- Lead times range from 2 to 90 days depending on the product and quantity.
- Reduce your lead time substantially by providing us with long term projections.
- Please be aware that we must have projections or a contract to keep inventory on hand.
- For gum blends, lead times can be approximately 2-4 weeks. This includes blending time and quality control testing (we always send out each newly blended lot for independent Quality Control testing).
- When we have firm projections from you as guidance, we can then stock your specific product in our warehouses.
Kosher Certificates 
Most all of our products are kosher certified by the Orthodox Union and some are certified by Star K as well.
Orthodox Union Kosher Certificate
Orthodox Union Stabilizer KS-Flan Kosher Certificate
Post Order
When your order has been shipped, your invoice will be mailed to you. Our terms are Net 30 days upon credit approval or pre-pay via credit card.
Shipping Claims
If there is any damage to your product, please let Gum Technology know immediately so we can resolve this issue. If the product was shipped via pre-pay and add on our account number, Gum Technology can initiate a claim. Unfortunately if the product was shipped using your shipping account number or your preferred shipper using your account, Gum Technology will not have access to your information, nor be allowed to file a claim on your behalf. You will then need to initiate the claim. If you need to initiate the claim we will be glad to supply you with any information required in a timely manner.
